Cancellation, Refund and Dispute Resolution Policy

Booking payments

A 30% deposit confirms the booking; the balance is due 30 days before departure, or full payment if the booking is within 30 days.

Cancellation by the customer

• More than 60 days before departure: refund of all amounts paid except the deposit.
• 30–60 days before departure: 50% refund of the total trip price.
• Less than 30 days before departure, no-show or unused services: no refund.

A replacement participant who meets the requirements may qualify for a partial credit.

Cancellation by the operator

If we cancel due to force majeure, insufficient numbers or other unavoidable reasons, you may choose a full refund or a credit for a future trip.

Refund procedure

Approved refunds are processed within 14 business days to the original payment method. Bank fees and currency conversion losses are not refunded.

Dispute resolution

Send any claim or complaint in writing to contact@novastratizx.com or to our postal address. We will respond within 14 days.

Legal basis

These terms are published under Law of Ukraine No. 675-VIII 'On Electronic Commerce', the Commercial Code of Ukraine No. 436-IV, Law of Ukraine No. 1023-XII 'On Consumer Protection', the Civil Code of Ukraine No. 435-IV and Law of Ukraine No. 1875-VIII 'On Alternative Dispute Resolution'. Under Law of Ukraine No. 2704-VIII 'On Ensuring the Functioning of Ukrainian Language as the State Language', the Ukrainian version is the legally required disclosure.